Privacy Policy

Privacy Policy

Effective Date: July 1, 2026
Last Updated: July 1, 2026

Elite Security Defense LLC ("ESD," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our Platform, or engage our services. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide Directly
We collect information you provide when you create an account, submit a service request, apply as a Contractor, register as a Referral Partner, or communicate with us. This may include:

• Full name, email address, phone number, and mailing address
• Username and password
• Payment information (processed securely through third-party payment processors; ESD does not store full card numbers)
• Government-issued identification, security licenses, insurance certificates, and other professional credentials (for Contractors)
• Service descriptions, special instructions, and location details (for service requests)
• Communications with ESD support or through Platform messaging

1.2 Information Collected Automatically
When you use the Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, links clicked, and time spent on the Platform
• Referring URLs and search terms
• Cookies and similar tracking technologies

1.3 Information from Third Parties
We may receive information about you from third parties, including background check providers, identity verification services, payment processors, and referral partners who referred you to our Platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Platform and our services
• Process service requests, dispatch Contractors, and manage job fulfillment
• Verify Contractor identities, licenses, and credentials
• Process payments and issue payouts to Contractors and Partners
• Communicate with you regarding your account, service requests, or Program participation
• Send you operational notices, policy updates, and marketing communications (with your consent where required)
• Track and attribute referral activity and calculate commissions
• Comply with legal obligations, resolve disputes, and enforce our agreements
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Analyze usage trends and improve Platform functionality

3. Legal Basis for Processing (Where Applicable)

Where required by applicable law (including the GDPR for individuals in the European Economic Area), we process your personal data on the following legal bases: (a) performance of a contract; (b) compliance with a legal obligation; (c) our legitimate business interests, where not overridden by your rights; and (d) your consent, where expressly provided.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Contractors: We share relevant customer information (name, service location, contact information, service details) with Contractors assigned to fulfill service requests.
• Customers: We share relevant Contractor profile information (name, credentials, photo) with Customers in connection with service fulfillment.
• Service Providers: We share information with trusted third-party vendors who provide services on our behalf, including payment processing, cloud hosting, analytics, background check services, and identity verification. These vendors are contractually obligated to use your data only as directed by ESD.
• Legal Compliance: We may disclose information to law enforcement, regulators, or courts when required by law, valid legal process, or to protect the rights, property, or safety of ESD, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

5. Sensitive Document Security

Government-issued identification, security licenses, insurance certificates, and other sensitive Contractor documents are stored in a restricted-access environment. Access is limited to authorized ESD personnel with a legitimate business need. These documents are not publicly accessible and are not shared with customers. All sensitive documents are stored using industry-standard encryption at rest and in transit.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to authenticate users, remember preferences, analyze traffic, and improve the Platform. You may control cookies through your browser settings; however, disabling cookies may affect Platform functionality. We use the following types of cookies:

• Essential cookies: Required for Platform operation (login sessions, security)
• Analytics cookies: Help us understand how users interact with the Platform
• Referral tracking cookies: Attribute referrals to the correct Partner

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Account information is retained for the duration of your account and for a period of seven (7) years following account closure for legal and financial record-keeping purposes. Contractor credential documents are retained for five (5) years following the end of the contractor relationship. You may request deletion of your account and associated personal information at any time, subject to our legal retention obligations.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to or restrict certain processing of your personal data
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us at privacy@elitesecuritydefense.com. We will respond within the timeframe required by applicable law.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will promptly delete it.

10. Third-Party Links

The Platform may contain links to third-party websites or services. ESD is not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Security

We implement technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure. We cannot guarantee the absolute security of your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Platform with an updated effective date. Material changes will be communicated to you via email or a prominent Platform notice. Your continued use of the Platform after such changes constitutes your acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Elite Security Defense LLC
Privacy Officer
Email: privacy@elitesecuritydefense.com